Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Client Story March 17, 2021 Financial lender and co-op owner get a fresh start with an integrated CRM solution The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with… Whitepaper August 13, 2024 Sustainability regulation: ESG disclosures and demand for accountability set the tone for the future In recent years, increasing pressures from a variety of stakeholders have combined to drive companies toward more sustainable practices in their business operations and greater transparency. The real game-changer, however, has been the proliferation of recent global environmental, social and governance (ESG) reporting regulations, which require a level of reporting far above the voluntary… Blogs February 27, 2024 Engaging Internal Audit Stakeholders to Build the Base for Adoption — Understanding the Global Internal Audit Standards (Part 1 of 3) The final updated Global Internal Audit Standards (“Standards”) issued by The Institute of Internal Auditors become effective January 9, 2025. In this blog series, we introduce the key Standards updates, explore the impacts of the updates on the internal audit (IA) function, provide practical guidance for adopting the changes required for compliance and consider the opportunities to move beyond… Survey May 29, 2023 Talent, culture, cybersecurity and data privacy represent top risk issues for public sector organisations The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe, escalating inflation, rising interest rates, ever-present cyber threats,… Whitepaper October 10, 2022 Governance and the Evolution of the Technology Committee — Is it Time to Establish One on Your Board? Directors are seeing a significant shift in the priorities discussed in the boardroom. Since the dawn of the 21st century, boards have seen it all — the emergence of the Sarbanes-Oxley Act of 2002, the 2008 global financial crisis, expanded proxy disclosure mandates in 2009, digital disruption of business models amid the threat of “born digital” market entrants, and, of course, the COVID-19… Survey January 25, 2024 Tech challenges, economic pressures, regulatory scrutiny and resilience are among the top risks for CLOs and GCs In the ever-evolving realm of in-house legal practice, staying ahead of the curve is not merely a strategic choice; it’s an imperative. To navigate the intricate terrain of today’s legal landscape effectively, general counsel (GC) and chief legal officers (CLOs) must be acutely aware of the risks to their organisations that loom on the horizon. Our latest Top Risks Survey sheds light on the… Blogs April 1, 2024 Understanding the Global Internal Audit Standards A three-part blog series and webinar, featuring commentary, insights and points of view from Protiviti leaders and SMEs on key challenges and risks companies are facing today, along with new and emerging developments in the market.The final updated Global Internal Audit Standards (“Standards”) issued by The Institute of Internal Auditors become effective January 9, 2025. In this blog series, we… Podcast August 9, 2023 Podcast | Quantum Computing Standardisation— with Pasqal Standardisation is something we take for granted in classical information technology. But when it comes to quantum computing, are we all speaking the same language? In addition to making neutral-atom quantum systems, Pasqal is trying to ensure all aspects of QIS will interoperate going forward. Standardisation has always helped businesses adopt new technologies because they are more consistent… Podcast Transcript August 18, 2023 Transcript | Quantum Computing Standardisation— with Pasqal Join Host Konstantinos Karagiannis for a chat with Catherine Lefebvre from Pasqal and learn how they’re doing more than making room-temperature quantum computers. Load More
