Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Flash Report December 15, 2020 U.S. Addresses Long-Standing Gap in its AML Compliance Regime One of the biggest gaps in the U.S. anti-money laundering (AML) regime is about to be closed, moving the United States toward compliance with international AML and countering the financing of terrorism (CFT) standards related to beneficial ownership. Attempts to conceal ownership of corporations, limited liability companies or similar entities to facilitate illicit activity, including money… Newsletter March 15, 2022 Framing the Data Privacy Discussion in the Boardroom Data proliferation and data privacy regulatory activity across the globe have created the need for focused boardroom discussions. While cybersecurity continues to be an issue for boards, a more targeted focus on data privacy is increasingly necessary to ensure compliance across a rapidly expanding number of privacy regulations. Privacy risk represents a unique challenge driven by the volume and… Flash Report May 22, 2020 FASB Decides to Extend Effective Date of Revenue Recognition and Leases Standards for Certain Entities The Financial Accounting Standards Board (FASB) met on Wednesday, May 20, 2020, and voted to extend the effective dates of Topic 606, Revenue from Contracts with Customers, and Topic 842, Leases, for certain entities. It has directed the staff to draft a final Accounting Standards Update (ASU) for vote by written ballot. Whitepaper July 1, 2021 Lessons From the Pandemic: Crisis as a Catalyst for Innovation (An Expanded Discussion) This companion white paper provides more complete coverage of the topic addressed in Issue 141 of Board Perspectives and on NACD/BoardTalk.A facilitated discussion with active directors at a recent National Association of Corporate Directors (NACD) event in the United States focused on the significance of agility as an important driver of success in a mercurial… Newsletter May 11, 2023 A Call for Transparency Amid a Shifting Legal and Regulatory Landscape The increasing complexity of the legal and regulatory landscape is challenging the board’s fiduciary duties. Emerging trends ushering in a call for fairness and transparency should be of paramount importance to directors. Boardroom agendas cover an array of topics but no matter the issue, there are important underpinnings to board oversight and governance. Whitepaper January 13, 2025 Sanctions and Export Controls: The Current and Future Landscape for Global Financial Institutions In a rapidly changing geopolitical landscape, Protiviti's latest entry in our Sanctions Series outlines key sanction developments from 2024 and what to expect in 2025. Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Insights paper November 8, 2024 Understanding the Impact of the EU AI Act: A Primer for Financial Institutions Navigate the EU AI Act's impact on finance with our strategic guide to compliance and ethical AI use. Survey April 17, 2025 Risk insights for technology and data teams Businesses today face a myriad of challenges as they adapt and transform their operational models to overcome future obstacles, including competitive pressures and cyber threats. The global marketplace is deeply influenced by advancements in technology, changing regulations, and economic factors, all of which necessitate access to skilled professionals and expertise. These factors shape the risk… Load More
